Refunds and Returns:
Before any refunds or returns may be granted, a RMA number must be generated. Please use the contact page to contact the customer support department along with your order id to initiate a RMA request.
Refunds are given as a gift certificate to be used either online or in our store in Bryson City, North Carolina.
Refund will be in the amount of purchase price only. Shipping charges are not refundable and in the case of orders shipped free, actual shipping costs will be deducted from refund.
Refunds must be initiated within 15 days of receipt of merchandise. RMA requests after this time will be denied.
RMA requests will NOT be accepted for food products.
Returns will be refused unless a RMA number has been issued. You may initiate a RMA return request by logging into your account and clicking on the "Item Return RMA" link at the bottom of the page.
Returns must be returned back to us in a manner that facilitates a shipper's tracking number (suggested is USPS Priority mail or UPS). This alleviates the problem of tracking lost packages as well as gives the shipper the option to insure their return item.
Items returned must be returned to Choo Choo Coffee Company postage paid and this return postage is not refundable.
If the item is an exchange for a different size color etc., returned item must be returned postage paid by the buyer and the replacement will be shipped postage paid for by us.
If the item is defective, contact us immediately to arrange for a pickup label to be generated along with a replacement item. This is at no cost to you.
Choo Choo Coffee Company
96 Greenlee St
Bryson City, NC 28713